(Boat Flamingo - posted by Alan)
I have been trying to order a new small bath for "Flamingo", (see previous post)
The cheapest firm I could find with reasonable customer reviews said it was on 3 to 4 day delivery, so I ordered and paid for it,
(payment number 1). They then told me they couldn't after all supply
for 10 weeks, so I requested a cancellation and a refund.
I then contacted another company, and made very specific inquiries that they definitely
had it in stock - no problem, they said. So I ordered and paid for it, (payment number 2).
They then contacted me and said they had managed to sell the one they had, between my asking and them receiving my order, (a couple of hours only), and could not get another in for for 6 weeks, so I requested a cancellation and a refund.
So far then, I had fully paid for two baths that were claimed to be available, but was nowhere closer to having a bath to install.
I tried contacting several other suppliers, but none had stock - it seemed these had to come from the factory, and the factory can not supply at the current time.
In desperation I ordered a completely different bath from a third company, (payment number 3) - it wasn't quite as suitable, but was cheaper and would do.
It took a fair amount of detective work, and quite a few phone calls
to locate the company who's van had delivered. Initially they insisted
they do not deliver on behalf of other companies, but, after keeping my
cool rather more than I felt like keeping it, I finally managed to get
them to do enough looking on their systems to see that my company number
2 above had asked them to deliver directly to me on their behalf.
apologetic man at company number 2 took several sharp intakes of
breath, and kept muttering "it's supply chain you see", or "I don't know
how some people actually manage to get themselves up, dressed, and go
to work in the morning". I said I sympathised, but now as potentially
going to end up with 2 baths!
Anyway I now had the bath we initially wanted, but was told I couldn't have. So I tried to cancel the third bath ordered. I was told it was already dispatched, and we
could face carriage charges of up to £80 as they attempt to retrieve it
back to their depot. I wasn't a happy bunny, but obviously they are the one company in three who had not got things wrong, and it seemed unfair to be cross with them when it was the other companies that had caused the problem. Fortunately they have since rung me and said it had not got very far, and I will probably not be charged.
I would actually have liked to be a fly on the wall at company number 2, but I don't suppose I will ever know quite what went on here.
At the moment my credit card account shows I have paid for three baths, but I currently only have one. I suspect I'll be making more phone calls!
Incidentally, purchasing a wash basin, mounted on a cabinet, (from a different company again), has fortunately proved far less problematic. They said they had stock - they did have stock, and it has been delivered undamaged!